Supervisor and worker Engagement programs
SUPERVISOR / LEADER COMMUNICATIONS TRAINING
In most cases, Supervisor/Leaders are chosen due to the technical capabilities they have shown so far in their career.
But technical know-how is different from ability to manage, and is different from ability to lead a group of people.
AMC provides support for training and extending the capabilities of middle level managers to more effectively get results from their teams.
Kaizen knows no limits. By Empowering workers the company obtains limitless potential to reach targets. Treating workers fairly and through engaging them reduces tension, and gets everyone focused on the business targets and how to reach those targets. AMC offers a variety of Worker Engagement Programs. We detail below one program, with case study data. AMC's Worker Engagement Programs are tailored to each factory's set of circumstances.
Workers are important and you want to do something about it. This is the notion that has brought you to this same page with AMC. The most effective way to engage a group of people is through addressing their focus. So let’s talk about what workers need.
AMC invited 915 workers and 812 line leaders / supervisors across 25 factories in various industries to an online survey. In the survey, one of the questions is for them to choose reason(s) that workers leave a factory. The results show that workers nowadays are less concerned about salary and benefits, while they are keen on their future career path.
At this point, certain suppliers may begin to boost about the various on-job training they are bestowing to the workers to improve their technical skills, and how they care the workers’ health and safety by walking them through 8S, EHS and fire drills. But you must know better. Because such training is more for the need of production and CSR requirements. We need to go beyond the routines to get workers’ buy-in. AMC offers three plans to help suppliers focus on their immediate need, interim goal and long-term vision.
Foundational Plan: Worker Training at Full / Selected Scale
For suppliers eager to jump start a worker engagement program, the quickest way is to begin with the existing AMC worker training curriculum, a product that evolves from years of practical experience. It covers a wide range of topics to address workers’ common needs. AMC works with great flexibility to align with suppliers’ desired timeline and training scope.
Each training session aims to make impacts and AMC often receives positive feedback about workers’ enhanced confidence and communication skills, as well as morale uplift in the workforce.
Intermediate Plan: internal training capacity building to address worker training needs
Due to workers’ constrained production tasks, few factories can afford long-hour training for all workers. Fully aware of the challenge, AMC helps factories develop a team of seeded trainers through Train the Trainer Program. The program not only provides training sessions to named candidates, but also equip them with training materials and specific guidelines. The candidates will take turn to provide short training sessions to workers across the factory. Their training skills will be measured against a comprehensive metric developed by AMC. At the end of the program, only candidates that have met all criteria will become an official member in the internal training team. We encourage factory to recruit candidates in different departments, from HR training team to R&D department, from production line to packaging group, so as to cultivate training awareness throughout the organization.
Icebreakers during Train the Trainer, which candidates can easily adopt in their future training
Premium Plan: training system upgrade across factory floor
Although worker training generally brings in good impacts, it can also be a Pandora Box to a series of new problems, especially when line leaders and/or supervisors are not engaged and feel left behind.
So in addition to the intermediate plan to build internal training capacity, AMC helps factories sustain the training culture on the factory floor by involving line leaders and supervisors. Together with the potential leaders, the incumbent leaders will receive training focusing on the theory of change and leadership skills.
Benefits for Factories
AMC sees these consistent results from survey data analysis and interview:
- Decreased turnover rate
- Improved quality and productivity
- Higher morale among the workforce
“The training participants have impacted their colleagues to a certain degree. The team is in good moral and producing in better quality and higher productivity. I wish I had sent more workers to the training.” – Supervisor Zeng at a garment factory
For more details, please read case study in our blog.
Impacts for Workers
AMC sees these consistent results from survey data analysis and interviews:
- Improved problem solving skills
- More confident in speaking up
- Better in managing stress
- Higher work commitment
“I was a timid person. Problems upset me. When I felt cornered, I often resorted to oral threats. The AMC training has taught me how to control my temper by looking at things with a positive attitude and to think twice before I talk. Now I feel at ease in face of problems. The other day, I suggested a defect solution to my line leader and it worked. I’m very happy with the mellow new me.”— Ms. Yang, worker from a plastic tool factory.