解读ISO9001:2015 A Word on ISO9001:2015

说起ISO的质量体系,“痛并快乐着”应该最能形容生产商们的集体感受。“痛”好理解,ISO打着NGO的旗号凭借隔三差五的改版赚取了生产商的哀嚎一片——而这也正是成长的阵痛。有哪个生产商敢说历经这从简到繁、由浅入深的一次次改版后,自家的质量管理体系没有脱胎换骨呢?

与2008版比起来,ISO9001:2015的框架虽然有变,但是对于文控小能手来说也只是小修小改的事情,so easy。不过有一点是文控无从入手的,那就是高层管理的投入度。比起以前只进行一个质量方针的制定,2015版更注重高层管理如何将方针落实到各部门的绩效管理,如何与客户和供应商保持质量方针的一致性,所以高层管理的签字笔终于可以在更多的场合体现其价值,除了签署文件外,还可以用于具体的部署工作中。

不过对于视质量为第一生命的生产商来说,可能早在2015版面世前他们已经是由上而下紧抓质量了,面对改版他们需要做的可能只是将这些深入骨髓的做法按标准呈现出来,这球又回到了文控脚下,so easy。

但是,2015年其实是ISO各种标准体系的重要一年。因为多种标准体系都在框架上进行了统一,而统一的参考标准就是质量体系这一老大哥。也就是说,其他标准体系的2015版或后续新版都会对高层管理的参与度提出更高的要求,他们的部署工作不仅要在质量管理中得到细化的体现,在OHS、节能、环保等各方面也要有这种细化的呈现。ISO26000就是专门针对CSR的标准体系,目前的版本还是2010年的第一版,ISO26000这支小分队现在应该也在紧锣密鼓地编订新框架下的新版本了吧。

总而言之,在ISO的赛道上,如果企业想多点快乐少点痛苦,那么高层管理就得活用体系,而不是让体系成为文件架上的过客

Post by AMC He QianJun

A Word on ISO9001:2015

“We cannot be more familiar with the ISO standards.” so the document control team say. So it’s just normal that the boss would entrust the 2015 revision to the document control team as it had been done for so many years.

But this time, the document control team would not strut so confidently as they always had. Even they act like boss, they are no boss. They cannot require the big boss to show true commitment in quality management, unless the big boss wants to. And that is the one key new element in the 2015 version: top management’s true commitment. Not just signing quality goals, but to translate the goals into KPIs for each department, and to engage brands and suppliers alike to align the goals.

“Hohoho, what a fuss. We’ve been doing such things way before the 2015 version.” Then a big star for you but hold your horses. You see, 2015 is in fact a crucial year for the ISO standards since they’ve united in their framework ---- all adopting the ISO90001:2015 framework. So now top management’s true commitment is not only expected in quality system, but in OHS, environment protection and risk management. Also note that ISO26000 specifically addresses CSR management. Its current version was released in 2010. It’s safe to expect a new 26000 version aligned with the new framework to come out soon.

In a word, it’s time the top management steered the wheel instead of the document control team.